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Resource on Americans with Disabilities Act

  • Overview of the ADA
  • ADA Titles Explained
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Do & Don’ts

Do and Don'ts

Do learn where to find and recruit 
people with disabilities.
Do learn how to communicate with 
people who have disabilities.
Do ensure that your applications 
and other company forms do not 
ask disablity-related questions 
and that they are in formats that 
are accessible to all persons with 
disabilities. 
Do consider having written job 
descriptions that identify the 
essential functions of each job. 
Do ensure that requirements for 
medical examinations comply with 
the Americans with Disabilities 
Act (ADA.) 
Do relax and make the applicant 
feel comfortable. 
Do provide reasonable 
accommodations that the qualified 
applicant will need to compete for 
the job. 
Do treat an individual with a 
disability the same way you would 
treat any applicant or employee -- 
with dignity and respect. 
Do know that among those 
protected by the ADA are qualified 
individuals who have AIDS, 
cancer, who are mentally retarded, 
traumatically brain-injured, deaf, 
blind and learning disabled. 
Do understand that access 
includes not only environmental 
access but also making forms 
accessible to people with visual or 
cognitive disabilities and making 
alarms and signals accessible to 
people with hearing disabilities. 
Do develop procedures for 
maintaining and protecting 
confidential medical records. 
Do train supervisors on making 
reasonable accommodations.
Don't assume that persons with 
disabilities do not want to work.
Don't assume that alcoholism and 
drug abuse are not real 
disabilities, or that recovering drug 
abusers are not covered by the 
ADA.
Don't ask if a person has a 
disability during an employment 
interview. 
Don't assume that certain jobs 
are more suited to persons with 
disabilities. 
Don't hire a person with a 
disability if that person is at 
significant risk of substantial harm 
to the health and safety of the 
public and there is no reasonable 
accommodation to reduce the risk 
or harm. 
Don't hire a person with a 
disability who is not qualified to 
perform the essential functions of 
the job even with a reasonable 
accommodation. 
Don't assume that you have to 
retain an unqualified employee 
with a disability. 
Don't assume that your current 
management will need special 
training to learn how to work with 
people with disabilities. 
Don't assume that the cost of 
accident insurance will increase 
as a result of hiring a person with 
a disability. 
Don't assume that the work 
environment will be unsafe if an 
employee has a disability. 
Don't assume that reasonable 
accommodations are expensive. 
Don't speculate or try to imagine 
how you would perform a specific 
job if you had the applicant's 
disability. 
Don't assume that you don't have 
any jobs that a person with a 
disability can do. 
Don't assume that your work 
place is accessible. 
Don't make medical judgements. 
Don't assume that a person with a 
disability can't do a job due to 
apparent or non-apparent 
disabilities. 

Helpful Links

  • Title I
  • Title II
  • Title III
  • Title IV
  • Title V
  • The Ultimate Glossary of Key Terms for the Americans with Disabilities Act (ADA)
  • ADA Accessibility Standards
  • ADA Titles Explained
  • Chapter 1: Application and Administration
  • Compliance and Implementation
  • Industry Specific Guides
  • International Perspective
  • Legal Cases and Precedents
  • Overview of the ADA
  • Resources and Support
  • Rights and Protections
  • Technology and Accessibility
  • Uncategorized
  • Updates and Developments

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